Shipping Policy

Last Updated: August 18, 2026

At IBX Collection, we are committed to delivering your order safely, quickly, and reliably anywhere in Pakistan.

1. Shipping Coverage

We currently deliver orders across Pakistan, including major cities and most remote areas serviced by our courier partners.

2. Delivery Time

Orders are normally delivered within:

• Punjab: 2–4 working days

• Other areas of Pakistan: 3–5 working days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, peak sale periods, or other circumstances beyond our control.

3. Order Processing

Orders are processed after successful order confirmation.

Orders are generally dispatched within 1–2 working days. Once your order has been shipped, you may receive tracking information through your provided contact details.

4. Shipping Charges

Free Delivery is available on eligible orders and promotional offers as displayed on the website at the time of purchase.

If shipping charges apply to your order, the applicable amount will be clearly displayed at checkout before you complete your purchase.

5. Cash on Delivery

Cash on Delivery (COD) is available across Pakistan for eligible orders.

For COD orders, please ensure that someone is available at the provided delivery address to receive and pay for the parcel.

6. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

• Full name

• Complete delivery address

• City

• Active mobile number

IBX Collection is not responsible for delays or failed deliveries caused by incorrect, incomplete, or unreachable contact information provided by the customer.

7. Delayed Deliveries

While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to courier operations, weather, public holidays, high order volumes, or unforeseen circumstances.

If your parcel has not arrived within the expected delivery period, please contact our customer support team so we can assist you with tracking your shipment.

8. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order.

We may request photographs or other information to verify the issue and determine the appropriate resolution.

9. Contact Us

For shipping or order-related assistance, please contact IBX Collection:

WhatsApp: 0319 1989656
Website: ibx.com.pk

We appreciate your trust in IBX Collection and are committed to providing a smooth shopping and delivery experience.